Shopping with Marine Deals

• Shipping & Delivery
• Privacy & Security
• Refunds, Returns & Replacements
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information
• 'In-stock Products' vs. 'In Stock with Supplier'
• Lowest Price Guarantee

Shipping & Delivery

Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Track and Trace’ label number (see below).

About Shipping Fishing Rods

Your fishing rod is shipped to you inside a strong cardboard tube. This means your rod always arrives safe and securely in top condition ready to go.

Shipping in New Zealand

• How much does it cost?
• Which couriers do we use?
• How long does it take for me to receive my items?

Shipping Worldwide

• How much does it cost?
• Which courier do we use?
• How long does it take for me to receive my items?
• Do I have to pay import taxes?

How much does it cost?

Shipping rates include GST and are based on volume and weight. Multiple items usually don't increase freight charges. Please note that larger items like chilly bins etc. can attract a slightly higher charge depending on volume.

Shipping rates - Standard Items (NZ)

Shipping rates - Dangerous Goods, Bulk items and Oversize items

Which couriers do we use?

CourierPost - Standard Items

Standard items within New Zealand are shipped using CourierPost. We love CourierPost. Not only are they real fast but they deliver to PO Boxes. So if you’re not going to be on hand to take delivery and you have a PO Box - we encourage you to use it. We’ve also found CourierPost are brilliant at delivering to the South Island...

When you place your order you have the option of choosing Signature Required so that you can be 100% confident of your delivery. You can also choose to not have Signature Required if you don't want to have to sign for your item.

Once we ship you your order we’ll email you the details so that you’ll be able to see the status of your shipment by using the CourierPost’s Track and Trace facility on-line.

Toll Courier - Dangerous Goods, Bulk and Oversized Items

’Dangerous Goods’ and large items ’Bulk’ or ’Oversize’ are shipped using Toll Courier. Customers in some remote areas across New Zealand will have to collect these items from the nearest depot.

’Dangerous Goods’ include products like paint, CRC, flares and lead acid batteries. Most ’Dangerous Goods’ do not incur an additional shipping charge with the exception of Flares and Lead Acid Batteries - see the table below for charges.

’Bulk’ items include large BBQs, large Smokers, Surf Boards, Kayaks under 4m, Chilly Bins 90 Litres Plus, and Game Poles - see the table below for charges.

’Oversize’ items are very large items i.e. kayaks over 4m - see the table below for charges.

How long does it take for me to receive my items?

Your items are usually shipped within 24 hours of placing your order, and 95% of orders placed before 3pm are shipped the same day. Most orders are received the next day, and addresses in rural areas usually receive their order the day after that.

Shipping to Australia

Please see our Australian website if you want your order delivered to Australia.

Shipping Worldwide

How much does it cost?

Shipping costs are calculated at check out according to destination country and weight.

Which courier do we use?

We ship to pretty much every country in the world using DHL who are very fast and extremely reliable.

How long does it take for me to receive my items?

Almost all deliveries are received within a week and most orders are received within 4 or 5 days.

Do I have to pay import taxes / duties?

Possibly, depending on the laws of your country. If any duty or import taxes do apply to your order, then DHL will contact you once the order arrives in your country.

Privacy & Security

Your privacy is important to us and we will not do anything to violate your trust. We treat customer information as strictly confidential and so it is never revealed to third parties.

As you browse Marine Deals, advertising cookies may be placed on your computer so that we can understand what you are interested in. We never reveal personal information such as your name, email address, postal address or telephone number to third parties.

Our physical address is 410 Rosebank Rd, Avondale, Auckland, New Zealand. We can be contacted via enquiries@marine-deals.co.nz or on +64 9 2813150. You may unsubscribe to our newsletters at any time by clicking on the unsubscribe link at the bottom of our newsletters.

Terms & Conditions | Refunds, Returns & Replacements

Money Back Guarantee

If you change your mind about your purchase, we will be more than happy to offer you an exchange, voucher or refund as long as:

• You return the product within 28 days of purchase
• You provide proof of purchase
• You originally purchased the product with the intention of keeping
• The item is unused and in it’s original packaging

This does not apply to:

• perishable goods such as food and bait
• copyright infringement products such as software & DVDs
• airtime credits and SIM cards

Refunds

We can only issue a refund or voucher by request when the item is unused and in its original packaging.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by Marine Deals Ltd. In the event that goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Faulty Products

Where a product is faulty or damaged due to manufacturing faults we will at our discretion, either:

• repair the product; or
• replace the product; or
• give you a full refund.

Returning Items

We do not pay for shipping costs of returning items to our warehouse.

How to make a Warranty Claim

If you wish to return your product or require a replacement then the FASTEST way is to lodge a request. Then just follow the simple instructions to create your product return / replacement request. Once your request is lodged we will check our records and contact you as soon as possible.

Payment, Pricing & Promotions

We use BNZ and DPS Payment Express to accept Visa, Mastercard, QCard, UnionPay and AliPay payments. DPS Payment Express is the number one payment gateway in New Zealand so you can be sure your details are kept safe and secure. All payments are in New Zealand dollars. Marine Deals Ltd is a NZ owned business and the name Marine Deals will appear on your cardholder statements for any transactions made through this website.

We also allow payment via Internet Banking via POLi. With POLi you no longer need to have a credit card when shopping online. POLi allows you to pay for your purchases straight from your bank account using your Internet Banking. Unlike a credit card, there are no fees to use POLi. It’s free and you don’t have to register. POLi supports all leading Internet banking sites in New Zealand.

Viewing Orders

It’s easy to view your order. When you placed your order you will have received a confirmation email which gives a link to your order. Alternatively you can simply login to your account and see your order here.

Updating Account Information

If you want to update your account details just login here.

'In-stock Products' vs. 'In Stock with Supplier'

Products that are in stock are clearly marked "In Stock". We ship these products to you straight away.

We do present some less popular products that are held by our suppliers (usually the manufacturer distributor). These products are clearly marked with their availability - for example: "Usually ships within 6-13 days". If you order a product that is marked like this then once you place your order, we immediately place an order with the supplier. Once we receive the product from the supplier we then ship it to you straight away.

Lowest Price Guarantee

We work really hard EVERY DAY to ensure you get the best prices you'll find. IF you find the SAME product elsewhere tell us, and we'll match OR do better!

Our Lowest Price Guarantee excludes limited time specials, clearances, non-stocked products, overseas websites, price comparison websites and eBay/TradeMe though if you do find something on special elsewhere do tell us, we may still manage to surprise you.

Prices

We can change our prices at any time before an order is placed without prior notice.

Errors and Omissions

We pride ourselves in getting things right, but sometimes we do make mistakes! This can apply to advertising, quotes, or invoices. Sorry. If a mistake is discovered we'll always provide the option of returning the goods / cancelling the order for a full refund.

Talk to us

At Marine Deals we want to hear from you. We like getting your emails. Email us here.